CANCELLATION, RETURN AND REFUND POLICY

MyMotoco believes in easy cancellation, returns or refund to any natural or legal person (“Customer/ Consumer/ User/ You/”) interested in buying products and or services listed on the MyMotoco web portal and our web mobile application. To facilitate such flexibility, this ‘Cancellation, Return, and Refund Policy (“Policy”) governs your use of any of our platform(s).

Contractual Relationship 

1. This policy constitutes a legally binding and enforceable agreement between the company and the user(s) interested in buying products and or services (“Services”) on our platforms and shall expressly supersede prior written agreements with you.

Acceptance

1. MyMotoco provides a platform(s) for its customer(s) to search for required products and or services, subject to this policy. Furthermore, when purchasing any product(s) and or service(s), you agree to abide by all applicable guidelines policy(s), which are subject to change from time to time and without any prior intimation. In case you do not agree to this policy, you may not use or access or stop your use or access to our platform(s). You are requested to read and understand this policy before accessing or using the platform(s).
2. You hereby represent that you are eighteen (18) years of age or above (“legal age”) and are fully able and competent to understand and agree to the Terms, conditions, obligations, affirmations, representations, and warranties set forth in this policy and to abide by and comply with the terms stated therein. If you are under the age of 18 years, you may use the platform(s) only with the involvement of an adult, whether parents, guardians or any other person of or above the legal age.
3. If you are using the platform(s) on behalf of an Organization Company, you agree to this policy on behalf of that Organization Company and you represent that you have the authority to act on behalf of the Organization Company.
4. Should you object to this policy, any guidelines, or any subsequent modifications thereto or become dissatisfied with MyMotoco in any way, your only recourse is to immediately discontinue the use of our platform(s). You are, however, encouraged to inform our customer care team on support@mymotoco.com, who shall endeavor to address your concerns.
5. Applicable products and services may be returnable within the applicable return window of 1 calendar day if you have received them in a condition that is either physically damaged, has missing parts or accessories, defective and or different from their description on the product detail page of our platform(s). However, you are encouraged to ensure that you have checked for compatibility and applicability of our products and or services before such purchase. The Company shall not be obligated to perform under this Policy in case of non-compatibility, non-applicability, and misjudgment of products and or services purchased from our platform(s).

General Terms and Conditions of Cancellation

• Cancellations shall be subject to the following terms and conditions:

1. Customers can cancel their order within 60 minutes (cancellation window) of placing it by contacting our customer support team  on email: support@mymotoco.com or by dialing at our helpline +91 88828 62538.
2. Cancellations made within the aforementioned cancellation window shall be eligible for a full refund.
3. After 60 minutes, cancellations will be considered on a case-by-case basis, and a cancellation fee may apply to cover the processing costs.
4. Refund for the eligible cancellations shall be processed to the original source payment method within 5 to 7 business days of the date of order cancellation via the original payment method.
5. Refunds cannot be processed to any third-party accounts or in cash or kind, under any circumstances.
6. The customer will be notified on their registered email ids once the refund is initiated.
7. It usually takes up to 5 to 7 business days for the refund amount to reflect in your source account. If you do not receive the refund within this timeframe, please contact your bank.

• Exceptions of cancellations:

1. MyMotoco is a quick commerce platform and is bound to process the orders for dispatch as early as possible within the same day of the customer placing the order. The company may not be able to cancel the orders that have already been dispatched or in transit or delivered at the time of receiving the customer’s request for cancellation.
2. In cases where cancellations are not possible, customers may opt for a return or refund as per our terms and conditions of Returns.

 

General Terms and Conditions of Returns

• If a customer receives any product which fulfills the below mentioned criterion, customer is eligible for return:

1. Product received by the customer is either a used, altered or a defective
2. Physical or in-transit damage to the product
3. Branded product received with opened or tampered seal.
4. Received incomplete product- For Eg. Empty packets, some items or accessories are missing.
5. Significant difference found in product description on MyMotoco website as compared to the product received.

• Customers shall not be eligible for return if:
1. Return request is made outside the specified time frame i.e. return window as mentioned in D.3.
2. The product is just “No longer needed”.
3. If the Product is damaged by the customer, in any manner as may be determined by MoMotoco at its sole discretion.
4. Products are received with missing price tags, labels, original packing, freebies and accessories, box etc.
5. If Product has been used by the customer.
6. If Product sold as combo/sets cannot be returned as an individual Product.
7. Made to product (on demand) will not be eligible for return.
8. Product(s) marked as non-returnable on the platform(s) product detail page cannot be returned;
9. If you’ve received a defective non-returnable product, you may contact us within 24 hours from the delivery of the product.
10. A return request cannot be created for product(s) that were already returned once before;

• Guidelines for initiating a return.

1. The request for return must be raised within 24 hours (i.e., return window) from the date of delivery to the MyMotoco Customer Support [Email: support@mymotoco.com or by dialing at our helpline +91 88828 62538].
2. Product(s) that fulfill the conditions of D-1 are eligible for free returns only;
3. Customers must take photographs of packages received and shoot an unpacking video of the product while opening the package in case of Empty package / Quantity issue. In case of any problem with the product, share it at support@mymotoco.com; If a customer is sharing photographs of a product it must be a four angle photograph (Videography will be highly appreciated).
4. The product(s) are returned in its original condition along with its original packaging box with MRP tag sticker label intact and not tampered with, original tags, user manual, warranty/guarantee card, and all accessories therein and with no signs of use, damage, scratches, grease or dents.
5. While returning the package, the customer should make sure that the products are repacked properly to ensure it doesn’t get damaged in transit. In case of damage during reverse transit, MyMotoco shall not be liable for any refunds returns whatsoever.;
6. In case of a manufacturing defect item’s fault claim, the customer(s) may get the part inspected at a brand authorized service center & get an inspection report document for further investigation; the final decision regarding manufacturing defect item’s fault claim be taken by MyMotoco & the supplier;
7. Depending on the route and logistics services provider delivery time may vary. We cannot guarantee that we will receive your returned item in a certain time frame;
8. If you are self-shipping an item that costs more than ₹500, you should consider using a trackable shipping service or/and purchasing shipping insurance; In this case, we shall not be held responsible if we do not receive the package from you.
9. Any shipping charges levied at the time of original product delivery are not subject to refund.

General Terms and Conditions of Refund

• The refunds in accordance with the above guidelines shall be as per the following:

1. Once MyMotoco receives the returned product, our quality check team shall inspect the product and approve or reject the refund.
2. In case of pre-paid orders, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of customer buying the Product from where customer has paid the transaction amount.
3. The refund shall only be issued to the original source payment method within 5 to 7 working days of receiving the products at MyMotoco facility.
4. For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favor of the customer buying the Products, as per the details provided by the customer.
5. The customer buying the Products will not be charged for the pickup
6. Refunds cannot be processed to any third-party accounts or in cash or kind, under any circumstances.
7. It usually takes up to 5 to 7 working days for the refund amount to reflect in your source account. If you do not receive the refund within this timeframe, please contact your bank.

• Shipping Cost Refunds

1. In case the company will not be able to arrange the pickup of the returned items, the company can ask the customer to self-ship the return products from the registered post.
2. The incurred shipping charges shall be refunded subject to the availability of a registered courier receipt.
3. In case of any issue with return with the registered post, you may contact MyMotoco Customer support Team at support@mymotoco.com